These Terms and Conditions set out the basis on which we supply removal and associated services to private and business customers. By making a booking, you agree that these Terms and Conditions will form the contract between you and the removal service provider for all services carried out at your property or on your behalf.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of removal or related services, made up of these Terms and Conditions and the details confirmed in your booking confirmation.
Services means any removal, packing, unpacking, storage, furniture dismantling or reassembly, and any related services we agree to provide.
Goods means the items that you ask us to move, transport, pack, unpack, store or otherwise handle.
Premises means the collection and delivery addresses and any other locations at which the Services are provided.
We, us, our means the removal service provider supplying the Services to you.
You, your means the customer who makes the booking and any person on whose behalf or for whose benefit the booking is made.
We provide household and commercial removal services, including the loading, transport and unloading of Goods, together with any additional services agreed in writing such as packing, unpacking, dismantling and reassembly of furniture, and short-term or long-term storage. The exact scope of work will be described in your quotation and booking confirmation.
Unless specifically agreed, our Services do not include:
Disconnection or reconnection of appliances, light fittings or gas equipment.
Removal of fitted carpets, floor coverings, fixtures, or structural items.
Moving items that require specialist equipment or licences, such as pianos, safes or hazardous materials, unless expressly agreed and properly risk assessed.
You may request a quotation by providing accurate details of the Premises, access arrangements, parking availability, and an honest and complete description of the Goods to be moved. We may carry out a survey in person or remotely to assess requirements before issuing a quotation.
A quotation will normally specify the type and size of vehicle, number of staff, estimated time for the job, date or date range, and any additional services. All quotations are given on the basis that they are correct at the time of issue and are subject to these Terms and Conditions.
Your booking is not confirmed until we have accepted your request in writing and you have paid any required deposit. We reserve the right to refuse or decline a booking without giving a reason, particularly where we consider the proposed work unsafe, unlawful, or impracticable.
You are responsible for ensuring that all details in the booking confirmation are correct, including addresses, access details, and the list or approximate volume of Goods. If you believe anything is inaccurate, you must inform us as soon as possible so we can review and, where necessary, revise the quotation or booking.
Our charges may be based on a fixed price quotation, hourly rate, or a combination of both. Prices are calculated taking into account the volume or weight of Goods, distance, access conditions, and the manpower and vehicles required.
Unless otherwise stated, all quotations exclude tolls, parking charges, congestion charges, and charges arising from delays beyond our reasonable control, which may be added to your final invoice.
A deposit may be required to secure your booking. The deposit amount and payment due dates will be confirmed at the time of booking. Deposits are usually non-refundable except where we cancel the booking without fault on your part.
Payment terms will be set out in your quotation or booking confirmation. Unless otherwise agreed, payment of the balance is due no later than on completion of the Services on the moving day. We may request full payment in advance for certain bookings, including long-distance moves, storage, or work scheduled over multiple days.
We accept payment by the methods notified at the time of booking. You agree to provide correct payment details and authorise us to collect all due amounts when required. Where payment is not received by the due date, we reserve the right to withhold or suspend Services, to retain Goods in our possession as security, and to charge interest on outstanding sums at the statutory rate until payment is made in full.
If you wish to change the date, time, or scope of the Services after booking, you must notify us as early as possible. We will make reasonable efforts to accommodate requested changes, but we are not obliged to agree to them.
Changes that increase the time, distance, or resources required, for example due to additional Goods, restricted access, or extra services, may result in a revised quotation or supplementary charges. These charges will be explained to you before the work is carried out where reasonably possible.
If, on the day of the move, we discover that the actual work required is substantially greater than described at the time of quotation, we may either re-quote and seek your agreement to proceed at the revised price or, if this is not acceptable, limit our work to what is feasible within the original estimate.
You may cancel or postpone your booking by giving us written notice. Any cancellation or postponement is subject to the following charges unless otherwise stated in your booking confirmation:
Where cancellation or postponement is received more than seven days before the agreed start date, your deposit may be refunded at our discretion, less any reasonable administration costs.
Where cancellation or postponement is received between seven days and two days before the agreed start date, we may retain all or part of your deposit and may charge a proportion of the quoted price to cover allocated resources and lost work.
Where cancellation or postponement occurs less than two days before the agreed start date, we reserve the right to charge up to 100 percent of the quoted price.
We may cancel or postpone the Services if events beyond our reasonable control prevent us from carrying out the work safely or lawfully, including severe weather, road closures, accidents, vehicle breakdowns, industrial action, or illness affecting a significant number of staff. In such cases, we will aim to reschedule your booking as soon as reasonably possible. Our liability for cancellation in such circumstances is limited to any deposits or prepayments made, and we will not be responsible for consequential losses.
You agree to:
Provide safe and lawful access to the Premises, including suitable parking arrangements or permits where necessary.
Ensure that the Premises are ready for the Services, with Goods packed as agreed and fragile items properly protected if you have chosen to pack yourself.
Remove from the Goods any items that are prohibited or unsafe, including but not limited to explosives, flammable materials, chemicals, perishable goods, animals, plants of restricted movement, and illegal items.
Be present or represented by an authorised adult during the Service to provide instructions, confirm items to be moved, and sign any documents required.
Check that nothing is left behind at the collection address and that all selected Goods have been delivered to the correct rooms at the destination.
If you fail to fulfil these responsibilities, we may charge reasonable additional fees for delays, waiting time, additional work, or for losses incurred as a result of your breach.
We will provide the Services with reasonable care and skill consistent with professional removal industry standards. Our staff will take reasonable steps to protect the Premises and Goods during loading, transport and unloading, including the use of blankets, covers and securing equipment where appropriate.
We will endeavour to arrive at the Premises at the agreed time. However, arrival and completion times are estimates and may be affected by traffic, access conditions, and other factors beyond our control. We will not be liable for delays except where caused by our negligence.
We are responsible for loss of or damage to Goods caused by our negligence while they are in our custody and control. Our liability is subject to the exclusions and limits set out in this Agreement.
We will not be liable for:
Loss or damage resulting from your failure to properly pack items where we have not agreed to provide packing services.
Damage to furniture or Goods where they were already defective, weak, or in poor condition, including pre-existing scratches, stains, or structural weaknesses.
Damage caused by normal wear and tear, atmospheric or climatic conditions, or inherent defects in the Goods.
Loss of or damage to items of special value, including jewellery, watches, precious metals, cash, documents, data, artworks, antiques or collections, unless we have been specifically informed of their existence in writing and have agreed to accept responsibility for them.
Loss or damage arising from the carriage of prohibited, illegal or dangerous items.
Loss of profits, business interruption, loss of opportunity, or any other indirect or consequential loss.
Our total liability for loss of or damage to Goods and for any other losses arising from our Services is limited to a reasonable amount per claim or event, to be specified in your quotation or booking confirmation. You are strongly advised to arrange appropriate insurance cover for your Goods and any financial losses that may exceed our stated liability limit.
You must notify us in writing of any apparent loss or damage as soon as reasonably possible and in any event within seven days of the completion of the Services or delivery of the Goods. We may inspect any reported damage and request evidence to support your claim. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.
We maintain insurance appropriate to the nature of our business. Details of the relevant policies and applicable limits are available on request. Our insurance is not a substitute for your own contents or business insurance, which you should maintain or obtain to ensure full protection for your Goods and any consequential losses.
You are responsible for providing adequate parking for our vehicles at both collection and delivery addresses. Any parking fines, permits or fees incurred directly as a result of carrying out the Services may be added to your invoice.
We are not responsible for damage to driveways, paths, or grounds where our vehicles are directed by you or your representatives to enter or park on non-standard or unsuitable surfaces.
We will take reasonable care to avoid damage to the Premises. However, we are not liable for damage to internal or external decorations, fixtures or fittings where such damage is an unavoidable consequence of moving large or heavy items through confined spaces, unless we have acted negligently.
We comply with applicable waste and environmental regulations in the United Kingdom. We are not a general waste disposal company and will not remove household refuse or construction rubble unless this has been expressly agreed in advance and is lawful and safe to transport.
Where we agree to remove unwanted furniture or other items, these may be disposed of, recycled, or donated at our discretion in compliance with relevant regulations. Additional charges may apply for disposal services, including local authority or commercial waste facility fees, which will be explained where reasonably practicable before the work is undertaken.
We will not transport or dispose of hazardous or controlled waste, including chemicals, asbestos, medical waste, flammable liquids, or items for which we do not hold the necessary licences. You are responsible for arranging specialist disposal of such materials with suitably authorised providers.
Where storage is provided, Goods will be stored in facilities selected by us and may be stored with Goods belonging to other customers. We will take reasonable steps to protect stored Goods against theft and damage. Access to stored Goods is strictly by appointment and may be subject to handling or access charges.
Storage charges are billed as agreed and must be paid in advance. If storage payments fall into arrears, we may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods in order to recover outstanding sums and costs, returning any surplus (if any) to you.
If you are dissatisfied with any aspect of the Services, you should raise the issue with the team on site where possible so that we have an opportunity to rectify matters promptly. If the issue cannot be resolved on the day, you should submit a written complaint as soon as reasonably practicable setting out full details of your concerns, including any supporting images or evidence.
We will investigate your complaint and respond within a reasonable timeframe. Where we accept that we have failed to exercise reasonable care and skill, we may, at our discretion, offer a remedy such as a partial refund, re-performance of the Services, or compensation up to the applicable liability limit.
We will use your personal information solely for the purposes of providing the Services, processing payments, administration, and where permitted, for sending service-related information. We will handle your personal data in accordance with applicable data protection laws and keep it secure and confidential, except where disclosure is required by law or reasonably necessary to perform the contract, such as sharing limited information with subcontractors involved in your move.
We may use vetted subcontractors or partner firms to carry out all or part of the Services. Where we do so, we remain responsible for the performance of the Services under this Agreement.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, mechanical breakdowns, strikes, public emergencies, or acts of government. Where such events occur, we will take reasonable steps to minimise disruption and will liaise with you to agree any necessary changes to the Services.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to this Agreement and the Services, save that we may bring proceedings to recover unpaid sums in any jurisdiction where you are resident or hold assets.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed from the Agreement and the remaining provisions will remain in full force and effect.
No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
This Agreement constitutes the entire agreement between you and us in relation to the Services and supersedes any previous agreements, understandings or representations, whether written or oral. Any variation to these Terms and Conditions must be agreed in writing.
By confirming your booking, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
Like most of the removal companies Belgravia we keep our prices reasonable all the time and the standard of the services we provide is always highest.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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